Vlogs & Blogs

Learn from business finance experts and discover strategies to take your business to the next level through our Vlogs & Blogs.

Vlogs & Blogs

Learn from business finance experts and discover strategies to take your business to the next level through our Vlogs & Blogs.

Vlogs & Blogs

Learn from business finance experts and discover strategies to take your business to the next level through our Vlogs & Blogs.

The Benefits of Leasing

There isn’t a week goes by atpataya Management when a prospective customer of a vendor doesn’t ask “what are the actual benefits of

Figures of residential buildings and an easel with a green positive growth trend chart. Real estate market recovery. Increased interest and demand for housing after price reduction. Investments

A Complete Guide to the Recovery Loan Scheme for Business Owners in 2023

In the ever-shifting landscape of small medium enterprise businesses (SMEs), securing the right financial support can truly make a difference, helping shift the odds of

Pure-Blog-Image-2

Welcome to our new website!

Welcome topataya Management’s new website! At Pure we are excited to make this announcement and have been working very hard in the background

We specialise in bespoke business finance solutions including business loans, business vehicle finance, equipment finance and more.

Opening Times

Contact Information

Copyright 2023 PATAYA FINANCIAL MANAGEMENT LIMITED - Company Registration: 09394308 - All Rights Reserved

Complaints Policy

Section Title

Introduction
What Happens Next

Introduction

1.1 Pure Asset Finance Ltd are committed to providing products and services of the highest standard. If for any reason, you feel you are not entirely satisfied with any aspect of our service, please let us know straight away.

Our Complaints department will investigate your complaint competently, diligently and impartially.

How to make your complaint:

Firstly, let us know what has happened. You can call us, email us or write to us. Our contact information is detailed at the bottom of this document.

We will need to know:

Your name and address.
Your agreement number or policy number as appropriate.
Details of how we can contact you.
A clear description of your complaint and whether any 3rd party is involved.
Details of what you would like us to do to resolve your complaint.
If appropriate, copies of any relevant supporting documentation.

What happens next?

2.1 We will contact you within 5 working days to let you know we are considering your complaint and clarify any points where necessary. If we can resolve your complaint within 3 working days, we will send you a Summary Resolution Communication. This is a written confirmation, which confirms that you made a complaint and that we now consider the matter resolved.

2.2 If you subsequently decide that you are dissatisfied with the resolution of the complaint, you may be able to refer the complaint to the Financial Ombudsman Service, the NACFB or the ICO, dependent upon the circumstances surrounding the case.

2.3 We will indicate within the communication whether we consent to waive the relevant time limits as set out in the FCA handbook (Dispute Resolution) if this is applicable.

2.4 We will keep you regularly updated about what’s happening and discuss our findings. We will consider all the available evidence, the circumstances, relevant laws or regulation, as well as guidance from the Financial Ombudsman Service where applicable. When we have investigated your complaint, we will write to you to let you know our final response. This detailed letter will tell you what we have found, what we plan to do and how we came to our decision. If it is going to take us more than eight weeks to resolve your complaint, from when you first contacted us, we will update you on our progress and explain why it is still ongoing.

Address: Pure Asset Finance Ltd, The Arches, Tinklers Bank, Corbridge, Northumbria, RM12 6JL

Contact Number: 0191 8143888

Email: Complaints@patayamanagement.net

If you are not satisfied with how we dealt with your complaint or you are not happy with our decision and wish to take it further, you may be able to contact the Financial Ombudsman Service (FOS) regarding your complaint provided that the complaint concerns a regulated activity and you fall within the classification of an “eligible complainant”. FOS contact details are:

	Address: Financial Ombudsman Service (FOS) Exchange Tower London E14 9SR Consumer helpline: 0800 023 4567 or 0300 123 9123 Switchboard: 0207 964 1000 Fax: 0207 964 1001 Email: complaint.info@financial-ombudsman.org.uk

Data Processing Statement

Data Processing/Privacy Notice

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our website you are accepting and consenting to the practices described in this policy.

For the purpose of the European Data Protection Regulations (‘GDPR’) and the Data Protection Act 2018 (the Act) and, the data controller is Pure Asset Finance Limited, The Arches, Tinklers Bank, Corbridge, NE45 5SB.

This Privacy Statement explains how we process your information and your rights under both DPA and GDPR.

Information we may collect from you

We may collect and process the following data about you:

Current & historic identity and address details, your virtual identity, income & financial status documents, identification documents, employment details, physical & mental health records, residential status, credit search information, criminal convictions, insolvency history, CCJ’s, repossessions and sometimes other similar data as and when required by our funders.

We may also collect information through cookies on our website.

This information is either given to us directly by you, the data subject, or from other sources (such as credit reference agencies) where you have been notified and your permission has been given.

Uses made of the information

We use the information to: Source financing options at your request. To keep you up to date on any existing finance arrangements we have made at your request. To advise you of similar opportunities where we feel they will be of benefit to you.

We may also use this information to keep in contact with you to maintain a good working relationship.

Disclosure of your information

We may share your personal information with 3rd parties including:

Business partners, suppliers, sub-contractors and agents for the performance of any contract that we enter into with either them or you, including without limitation any data processor we engage.

Analytics and search engine providers that assist us in the improvement and optimisation of our site.

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use or terms and conditions of supply and other agreements. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we have procedures and security features in place to try to prevent unauthorised access and to minimise the impact of any possible breach.